Return and Refund Policy

Returns

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We have a 7 day return policy for damaged or incorrect items, which means you have 7 days after receiving your item to request a return for damaged or incorrect items.
  
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
• To start a return, you can contact us at coastalsimplellc@yahoo.com. Please note that returns will need to be sent to the following address: 

                    2381 SE Beechwood Terrace, Port St. Lucie FL  34952.

• You can always contact us for any return question at coastalsimplellc@yahoo.com.
  

Damages and issues
Please inspect your order upon reception and contact us immediately (within 5 days after receiving) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at coastalsimplellc@yahoo.com.